Hampton Inn & Suites Jacksonville - Beach Boulevard/Mayo Clinic Area

My husband is a long-term patient of the Mayo Clinic and this hotel is a God-send. Reasonably priced, close to the Mayo and all kinds of shopping and restaurants. The rooms are clean, fashionable and the beds are comfortable. Each room has a microwave and a mini-fridge which is so convenient for a patient from Mayo who may not be as mobile and needs to bring food in. The staff is accommodating and the service is good. I like that they are security conscious and keep the outside doors locked at night. We strongly recommend them for anyone looking for short or long term stays!

Changed from another hotel without reservations because of the location. Was greeted by manager, Dee, who was professional and warm with a sense of humor at the same time. Spent 2 nights. The room was excellent in every way: clean and comfortable with amenities one needs. Because of appointments, didn’t get to sample what looked like a very nice breakfast.

Everything was great overall. The only thing was this lady that worked the desk at night seemed to have a slight tone when she was asked a question by my husband when we returned to our room from going out. I guess she felt like we were interrupting her conversation with this other lady she was talking too about some incident that happened. So she was slightly snippy with him . As soon as we walked off she was like anyway...going back to her conversation. I almost said something but I just asked God to bless her cause I try not to respond to everything. The only other thing is that on the listing it says they have a spa but they don't. It has been closed in. Other than that it's a very nice place. Close to everything.

I stayed at this location for two nights. The location of this hotel is close to many happenings in Jacksonville. However, the filthiness of the room can only be described as severe negligence. I was winding down and scrolling through my phone in bed and suddenly a brownish bed bug darted under my pillow. I immediately jumped out of bed. I took off my clothes and noticed red bumps on my arm and stomach. I took a flashlight and noticed two other bed bugs on the pillows. I am utterly distract because I went to complain to management with a video in hand. Management was not there. However staff called and the manager was very dismissive. I have bites all on my arm and stomach. I am leaving for a flight early in the morning and the manager refuses to even talk to me regarding my situation, because “he is not on the clock”. I already gave them grace on the filthy carpet and the heater that smells like burning hay. But, to not be even the slightest bit concerned that you had bedbugs in the hotel that you manage is disgraceful and contemptuous.